Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, the candle must:

• Be unused and unburned.
• Be unbroken and undamaged.
• Be in the same condition in which you received it.
• Be returned in its original packaging.
• Include the receipt or proof of purchase.

Photo Verification Required

Before a return can be approved, you must send us clear photos of the candle showing both the inside and outside.

The photos must also include a visible date and time stamp so we can verify the condition of the candle at the time of the return request.

Returns will not be accepted if the candle has been used, burned, broken, damaged after delivery, or otherwise altered.

To request a return, contact us at passionology.eg@gmail.com within 14 days of receiving your order.

Please do not send your order back before contacting us. Items returned without prior approval will not be accepted.

Once your return is approved, we will provide you with instructions regarding where and how to return your order.

Damaged or Incorrect Orders

Please inspect your order as soon as you receive it.

If your candle arrives broken, damaged, defective, or you receive the wrong item, contact us immediately at passionology.eg@gmail.com and send clear photos showing the issue, including photos of the candle and its packaging.

We will review the case and arrange the appropriate solution.

Non-Returnable Items

We cannot accept returns for:

• Candles that have been burned or used.
• Broken or damaged candles unless they were received in that condition.
• Products that are not in their original condition or packaging.
• Custom or personalized products.
• Gift cards.
• Final sale items, unless otherwise stated.

Exchanges

If you would like a different product, please contact us first. Once your return has been approved and processed, you may place a new order for the item you prefer.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed.

Your bank or payment provider may require additional time for the refund to appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us at passionology.eg@gmail.com.